{"id":5804,"date":"2020-04-02T23:02:27","date_gmt":"2020-04-03T04:02:27","guid":{"rendered":"https:\/\/carpediemconsultores.com\/nuevo\/?p=5804"},"modified":"2020-04-24T09:15:48","modified_gmt":"2020-04-24T14:15:48","slug":"ser-para-servir-atencion-a-la-persona-una-responsabilidad-individual-y-colectiva","status":"publish","type":"post","link":"https:\/\/carpediemconsultores.com\/nuevo\/ser-para-servir-atencion-a-la-persona-una-responsabilidad-individual-y-colectiva\/","title":{"rendered":"Ser para servir: Atenci\u00f3n a la persona\u2026, una responsabilidad individual y colectiva"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-bottom:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-0 fusion-one-full fusion-column-first fusion-column-last 1_1\"  style='margin-top:15px;margin-bottom:15px;'><div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"imageframe-align-center\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1.jpg\" width=\"1920\" height=\"758\" alt=\"\" title=\"ser-para-servir-1\" class=\"img-responsive wp-image-5805\" srcset=\"https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1-200x79.jpg 200w, https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1-400x158.jpg 400w, https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1-600x237.jpg 600w, https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1-800x316.jpg 800w, https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1-1200x474.jpg 1200w, https:\/\/carpediemconsultores.com\/nuevo\/wp-content\/uploads\/2020\/04\/ser-para-servir-1.jpg 1920w\" sizes=\"auto, (max-width: 800px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-1 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link) , .fusion-fullwidth.fusion-builder-row-1 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):before, .fusion-fullwidth.fusion-builder-row-1 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):after {color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-1 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover, .fusion-fullwidth.fusion-builder-row-1 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover:before, .fusion-fullwidth.fusion-builder-row-1 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover:after {color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-1 .pagination a.inactive:hover, .fusion-fullwidth.fusion-builder-row-1 .fusion-filters .fusion-filter.fusion-active a {border-color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-1 .pagination .current {border-color: #9d8a39; background-color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-1 .fusion-filters .fusion-filter.fusion-active a, .fusion-fullwidth.fusion-builder-row-1 .fusion-date-and-formats .fusion-format-box, .fusion-fullwidth.fusion-builder-row-1 .fusion-popover, .fusion-fullwidth.fusion-builder-row-1 .tooltip-shortcode {color: #9d8a39;}#main .fusion-fullwidth.fusion-builder-row-1 .post .blog-shortcode-post-title a:hover {color: #9d8a39;}<\/style><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_2_3 fusion-builder-column-1 fusion-two-third fusion-column-first 2_3\"  style='margin-top:15px;margin-bottom:15px;width:66.66%;width:calc(66.66% - ( ( 4% ) * 0.6666 ) );margin-right: 4%;'><div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><h3>Justificaci\u00f3n<\/h3>\n<p>La excelencia en el servicio al cliente es una variable que hoy en d\u00eda ha adquirido dimensiones antes no pensadas, y ello se debe a que el acceso a diversidad de productos y servicios, los avances de la tecnolog\u00eda y la disponibilidad de la informaci\u00f3n est\u00e1n al alcance de las personas y los mercados, raz\u00f3n por la que las organizaciones est\u00e1n obligadas a generar elementos diferenciadores que parten desde el Talento Humano, y ello se presenta desde la primera percepci\u00f3n del cliente cuando entra en contacto por vez primera con su proveedor, luego por el proceso de la cadena de valor, y reiniciando nuevamente a trav\u00e9s de una esperada y duradera relaci\u00f3n comercial. La pretensi\u00f3n de toda Organizaci\u00f3n no solo es prestar un servicio con calidad, sino un servicio extraordinario que potencialice sus indicadores de gesti\u00f3n administrativos, comerciales y financieros, y genere una huella indeleble en la mente de sus grupos de inter\u00e9s.<\/p>\n<p class=\"big-formation\"><i>\u00abLas organizaciones est\u00e1n comprometidas con la generaci\u00f3n de elementos diferenciadores que se originan en su Talento Humano\u00bb<\/i><\/p>\n<\/div><div class=\"fusion-text\"><h3>Metodolog\u00eda<\/h3>\n<p class=\"big-formation\">Seminarios taller de tipo experiencial en los que se alternan espacios te\u00f3rico conceptuales y pr\u00e1cticos para la generaci\u00f3n de procesos de aprendizaje a trav\u00e9s del quehacer en ambientes de co-construcci\u00f3n individual y colectiva.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3 fusion-builder-column-2 fusion-one-third fusion-column-last 1_3\"  style='margin-top:15px;margin-bottom:15px;width:33.33%;width:calc(33.33% - ( ( 4% ) * 0.3333 ) );'><div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f15-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"15\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nuevo\/wp-json\/wp\/v2\/posts\/5804#wpcf7-f15-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"15\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f15-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<h3>Formulario de contacto\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu nombre (obligatorio)\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Empresa\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-cel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tel\u00e9fono \/ Celular\" value=\"\" type=\"tel\" name=\"tel-cel\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu correo electr\u00f3nico (obligatorio)\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ciudad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ciudad\" value=\"\" type=\"text\" name=\"ciudad\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize alert-dismissable\" style=\"border-width:1px;\"><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-hidden=\"true\">&times;<\/button><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><\/div>\n<\/form>\n<\/div>\n<div class=\"fusion-text\"><h3>Objetivo<\/h3>\n<p class=\"big-formation\">Brindar a los participantes los conocimientos, herramientas y competencias pertinentes al desarrollo de la calidad en la atenci\u00f3n y el servicio al ciudadano, para que se puedan alcanzar mayores niveles de productividad, eficiencia y crecimiento al servicio de la sociedad mejorando a su vez la satisfacci\u00f3n y desarrollo humano de todos los miembros de la misma.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-2 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link) , .fusion-fullwidth.fusion-builder-row-2 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):before, .fusion-fullwidth.fusion-builder-row-2 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):after {color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-2 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover, .fusion-fullwidth.fusion-builder-row-2 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover:before, .fusion-fullwidth.fusion-builder-row-2 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover:after {color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-2 .pagination a.inactive:hover, .fusion-fullwidth.fusion-builder-row-2 .fusion-filters .fusion-filter.fusion-active a {border-color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-2 .pagination .current {border-color: #9d8a39; background-color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-2 .fusion-filters .fusion-filter.fusion-active a, .fusion-fullwidth.fusion-builder-row-2 .fusion-date-and-formats .fusion-format-box, .fusion-fullwidth.fusion-builder-row-2 .fusion-popover, .fusion-fullwidth.fusion-builder-row-2 .tooltip-shortcode {color: #9d8a39;}#main .fusion-fullwidth.fusion-builder-row-2 .post .blog-shortcode-post-title a:hover {color: #9d8a39;}<\/style><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-equal-height-columns\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1 fusion-builder-column-3 fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height 1_1\"  style='margin-top:15px;margin-bottom:15px;'><div class=\"fusion-column-wrapper\" style=\"padding: 0px 0px 0px 0px;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><h3>Contenido<\/h3>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3 fusion-builder-column-4 fusion-one-third fusion-column-first 1_3\"  style='margin-top:15px;margin-bottom:15px;width:33.33%;width:calc(33.33% - ( ( 10px + 10px ) * 0.3333 ) );margin-right: 10px;'><div class=\"fusion-column-wrapper\" style=\"background-color:#e5e5e5;padding: 5% 5% 5% 5%;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><p><strong>1. Pol\u00edticas de calidad en la atenci\u00f3n al ciudadano<\/strong><\/p>\n<ul class=\"ls-pr-form\">\n<li>Marco normativo<\/li>\n<li>Beneficios de una atenci\u00f3n al ciudadano con calidad<\/li>\n<li>Conocimiento Interpersonal<\/li>\n<li>Atenci\u00f3n al ciudadano e imagen institucional<\/li>\n<\/ul>\n<p><strong>2. \u00c9tica y responsabilidad social<\/strong><\/p>\n<ul class=\"ls-pr-form\">\n<li>Definici\u00f3n de \u00e9tica y moral<\/li>\n<li>Una sociedad en crisis [conflictividad y violencia]<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3 fusion-builder-column-5 fusion-one-third 1_3\"  style='margin-top:15px;margin-bottom:15px;width:33.33%;width:calc(33.33% - ( ( 10px + 10px ) * 0.3333 ) );margin-right: 10px;'><div class=\"fusion-column-wrapper\" style=\"background-color:#e5e5e5;padding: 5% 5% 5% 5%;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><p><strong>3. Protocolos y responsabilidades de la atenci\u00f3n al cliente<\/strong><\/p>\n<ul class=\"ls-pr-form\">\n<li>Atenci\u00f3n a personas con discapacidades<\/li>\n<li>Protocolos de atenci\u00f3n telef\u00f3nica \u2013virtual<\/li>\n<li>Pautas del buen trato: atenci\u00f3n inmediata, natural, cordial y oportuna<\/li>\n<li>Comunicaci\u00f3n estrat\u00e9gica en red<\/li>\n<\/ul>\n<p><strong>4. La fuente del servicio<\/strong><\/p>\n<ul class=\"ls-pr-form\">\n<li>Elementos y cultura del servicio<\/li>\n<li>Tri\u00e1ngulo del servicio<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_3 fusion-builder-column-6 fusion-one-third fusion-column-last 1_3\"  style='margin-top:15px;margin-bottom:15px;width:33.33%;width:calc(33.33% - ( ( 10px + 10px ) * 0.3333 ) );'><div class=\"fusion-column-wrapper\" style=\"background-color:#e5e5e5;padding: 5% 5% 5% 5%;background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"   data-bg-url=\"\"><div class=\"fusion-text\"><p><strong>5. El ciclo del servicio<\/strong><\/p>\n<ul class=\"ls-pr-form\">\n<li>Momentos de verdad<\/li>\n<li>\u00bfQu\u00e9 espera el cliente en los momentos de verdad?<\/li>\n<li>\u00bfC\u00f3mo manejar los momentos de verdad?<\/li>\n<li>Credibilidad y seguridad<\/li>\n<\/ul>\n<p><strong>6. Identidad corporativa y compromiso en la organizaci\u00f3n<\/strong><\/p>\n<ul class=\"ls-pr-form\">\n<li>Identidad corporativa [sentido de pertenencia]<\/li>\n<\/ul>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link) , .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):before, .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):after {color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover, .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover:before, .fusion-fullwidth.fusion-builder-row-3 a:not(.fusion-button):not(.fusion-builder-module-control):not(.fusion-social-network-icon):not(.fb-icon-element):not(.fusion-countdown-link):not(.fusion-rollover-link):not(.fusion-rollover-gallery):not(.add_to_cart_button):not(.show_details_button):not(.product_type_external):not(.fusion-quick-view):not(.fusion-rollover-title-link):hover:after {color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-3 .pagination a.inactive:hover, .fusion-fullwidth.fusion-builder-row-3 .fusion-filters .fusion-filter.fusion-active a {border-color: #9d8a39;}.fusion-fullwidth.fusion-builder-row-3 .pagination .current {border-color: #9d8a39; 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